This book was recommended by a book club I'm in and it got my attention because I do feel like I struggle to get to know people - or I can also admit that as an engineer, don't we all struggle with people. Like, as an entity?
It's always fascinated me that talking is something we teach to 1-2 year olds... the basics. It's like we are all given a pile of steel beams as infants, then it's assumed that we'll just figure out how to build the golden gate bridge.
Anyway the gist of this book is that our society is growing more divided, lonely, with fewer close friends and broader groups of enemies, even among our neighbors. We label people who disagree with us as crazy instead of human. We feel awkward around people who are supposed to be our friends, we don't know what to say when tragedy strikes so we freeze up and stop reaching out.
I like reading memoirs, so my favorite takeaways were about the importance of asking people to tell their stories. The book is full of stories about people who suffered losses, solved problems, changed the world, changed their family... we learn best from the little personal stories.
Then he talks about why it's important to get these stories out of the people we are close to. Being a better listener is obvious. But then asking about those stories, hearing them, drawing parallels... that is the art. Instead of just asking "what are your values" or "how do you feel" but "what happened to you that influenced your values?" or "what event made you feel this way?"
He compares conversations to music. There is a huge difference between playing a tape recorder, or working with an accompanist. An accompanist hears the song as it's being played, follows the lead, adds a bit of their own improvisation but stays in the background. That is what we're doing when we listen and ask questions.
This book was published in 2023. Reading it in 2025, it is all coming through my filter of politics, I see us being worse not better. But the book reminded me that no matter how bad everything is, my job has to be to listen. Find the stories, understand people. Or if I want to support people who agree with me, the best way to support them is to listen to them. Don't get them ranting about the other side, let them tell their stories about how they came to agree with me. What happened to them. It is more valuable, more comforting, healthier.
It's always fascinated me that talking is something we teach to 1-2 year olds... the basics. It's like we are all given a pile of steel beams as infants, then it's assumed that we'll just figure out how to build the golden gate bridge.
Anyway the gist of this book is that our society is growing more divided, lonely, with fewer close friends and broader groups of enemies, even among our neighbors. We label people who disagree with us as crazy instead of human. We feel awkward around people who are supposed to be our friends, we don't know what to say when tragedy strikes so we freeze up and stop reaching out.
I like reading memoirs, so my favorite takeaways were about the importance of asking people to tell their stories. The book is full of stories about people who suffered losses, solved problems, changed the world, changed their family... we learn best from the little personal stories.
Then he talks about why it's important to get these stories out of the people we are close to. Being a better listener is obvious. But then asking about those stories, hearing them, drawing parallels... that is the art. Instead of just asking "what are your values" or "how do you feel" but "what happened to you that influenced your values?" or "what event made you feel this way?"
He compares conversations to music. There is a huge difference between playing a tape recorder, or working with an accompanist. An accompanist hears the song as it's being played, follows the lead, adds a bit of their own improvisation but stays in the background. That is what we're doing when we listen and ask questions.
This book was published in 2023. Reading it in 2025, it is all coming through my filter of politics, I see us being worse not better. But the book reminded me that no matter how bad everything is, my job has to be to listen. Find the stories, understand people. Or if I want to support people who agree with me, the best way to support them is to listen to them. Don't get them ranting about the other side, let them tell their stories about how they came to agree with me. What happened to them. It is more valuable, more comforting, healthier.